Stables Guide - Carriage Driver
BASIC FUNCTIONS AND
Responsibilities:
A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team.
This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.
ESSENTIAL JOB FUNCTIONS:
oCompetent horseback rider with ability to mount horse from the ground.
oArrive prepared, on time, and ready to work; maintain good attendance.
oDisplay good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
oDemonstrate Horse sense and interpret herd behavior.
oAssess rider's abilities and horse behaviors in response to rider's actions.
oEnsure all riders have accurately signed waiver form and payment receipt.
oCommunicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
oExplain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
oTack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
oOrganize horse and riders in trail (lineup) groups in an efficient and safe manner.
oLearn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
oEncourage, display, and role model proper riding form at all times.
oFollow grooming, feeding/watering schedules for each animal.
oDispense and apply prescribed medications and treatments to animals.
oDetect and eliminate/reduce potential hazards from and around the trail system and barn area.
oClean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
oLead horses to and from paddocks and riding arena.
oLead another horse while riding a horse.
oLead trail rides and drive carriages for up to 3 consecutive hours.
oLead pony ride for our guests as young as 2 years of age up and down moderate inclines.
oLoad hay in/out of the hayloft of barn.
oWork in a manner that will not endanger self or others.
oHandle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
oInspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
oWork in a hot/cold climate for extended periods of time.
oMaintain a consistent attitude, cheerful, positive, and can do.
Speak positively about Mohonk, guests, and coworkers.
oPay attention to operational details while being attentive to guests.
(Safety patrol of the barn and surroundings)oRespond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
oShow interest and patience while working with young or adolescent children and novice rider.
oSeek ways to enhance the guest experience in unexpected ways asking, How can I exceed your expectations?oUnderstand and comply with the policies and procedures of Mohonk Mountain House and department.
oAnswer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
oGive accurate information, face to face, and over the phone.
Maintain a complete knowledge of:
stables offerings, policies, and pricing; resort features; activities; and hours of operation.
oOperate POS cash register, differentiate the denominations of U.
S.
currency and coins, and make change in a timely manner during a transaction.
oSpeak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Hear verbal instructions, directions and warnings.
oSpeak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
oSee close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
oReach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
oLift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance.
Walk up to 7 miles per day.
oMemorize names of plants, animals, names of guests, and horses/mules.
oDemonstrate proficiency with Windows-based operating systems and use software including MS Word.
oTake reservation and billing information using computer based program with utmost accuracy and detail.
Protect personal information of guest.
oAttend/participate in daily shift briefing.
oEstablish and maintain positive guest relations and a peaceful riding and/or carriage experience.
oWear proper protective equipment appropriate to the task being performed.
oClearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
oWorks independently and as part of a team.
oAdhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
oLearn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
oLearn and retain knowledge of historical facts and information about Mohonk Mountain House.
oMaintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Qualifications:
oValid Driver's License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
oExperience working with the general public and in the service industryoFirst Aid and CPR Certification preferredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
%17645733% %% category %% Recommended Skills Billing Cpr First Aid And Preparedness Friendliness Medical Emergency Microsoft Word Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
A stables guide is responsible for providing a safe and enjoyable recreational activity for guests, of the stables, while guiding a trail ride (riding a horse while supervising the horse line) or while operating the carriage team.
This person is responsible for establishing and maintaining a good relationship with our guests; giving a tour of the property, sharing interesting facts, and offering accurate information about Mohonk and our history.
ESSENTIAL JOB FUNCTIONS:
oCompetent horseback rider with ability to mount horse from the ground.
oArrive prepared, on time, and ready to work; maintain good attendance.
oDisplay good horsemanship and have a strong fundamental background in horse ailments, conditions, and traits.
oDemonstrate Horse sense and interpret herd behavior.
oAssess rider's abilities and horse behaviors in response to rider's actions.
oEnsure all riders have accurately signed waiver form and payment receipt.
oCommunicate instructions clearly and effectively in an ever-changing/active situation that guests of any age can understand.
oExplain proper safety procedures during the mounting and dismounting process; accurately fit guests to their saddles, stirrups, helmets and other equipment.
oTack or harness animals prior to (or at end of) carriage or trail ride, completing a safety check of the equipment every time and maintaining equipment condition and appearance.
oOrganize horse and riders in trail (lineup) groups in an efficient and safe manner.
oLearn trail routes and historical/interesting facts about Mohonk Mountain House and the surrounding area.
oEncourage, display, and role model proper riding form at all times.
oFollow grooming, feeding/watering schedules for each animal.
oDispense and apply prescribed medications and treatments to animals.
oDetect and eliminate/reduce potential hazards from and around the trail system and barn area.
oClean barn, riding arena, paddock, courtyard, and trail system using a golf cart or wagon.
oLead horses to and from paddocks and riding arena.
oLead another horse while riding a horse.
oLead trail rides and drive carriages for up to 3 consecutive hours.
oLead pony ride for our guests as young as 2 years of age up and down moderate inclines.
oLoad hay in/out of the hayloft of barn.
oWork in a manner that will not endanger self or others.
oHandle stressful, noisy, crowded, distracting, and emergency situations calmly, with a level head; including situations involving heights or closed in areas.
oInspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
oWork in a hot/cold climate for extended periods of time.
oMaintain a consistent attitude, cheerful, positive, and can do.
Speak positively about Mohonk, guests, and coworkers.
oPay attention to operational details while being attentive to guests.
(Safety patrol of the barn and surroundings)oRespond encouragingly with alternate solutions to meet the guest needs or requests; show initiative and take action with an appropriate level of independence.
oShow interest and patience while working with young or adolescent children and novice rider.
oSeek ways to enhance the guest experience in unexpected ways asking, How can I exceed your expectations?oUnderstand and comply with the policies and procedures of Mohonk Mountain House and department.
oAnswer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
oGive accurate information, face to face, and over the phone.
Maintain a complete knowledge of:
stables offerings, policies, and pricing; resort features; activities; and hours of operation.
oOperate POS cash register, differentiate the denominations of U.
S.
currency and coins, and make change in a timely manner during a transaction.
oSpeak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Hear verbal instructions, directions and warnings.
oSpeak clearly in front of groups of up to 20 persons; communicate well so that guests of any age can understand.
oSee close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
oReach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
oLift up to 75 pounds from ground level to waist level and carry a distance of up to 100 yards with/ without assistance.
Walk up to 7 miles per day.
oMemorize names of plants, animals, names of guests, and horses/mules.
oDemonstrate proficiency with Windows-based operating systems and use software including MS Word.
oTake reservation and billing information using computer based program with utmost accuracy and detail.
Protect personal information of guest.
oAttend/participate in daily shift briefing.
oEstablish and maintain positive guest relations and a peaceful riding and/or carriage experience.
oWear proper protective equipment appropriate to the task being performed.
oClearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
oWorks independently and as part of a team.
oAdhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
oLearn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
oLearn and retain knowledge of historical facts and information about Mohonk Mountain House.
oMaintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Qualifications:
oValid Driver's License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
oExperience working with the general public and in the service industryoFirst Aid and CPR Certification preferredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
%17645733% %% category %% Recommended Skills Billing Cpr First Aid And Preparedness Friendliness Medical Emergency Microsoft Word Estimated Salary: $20 to $28 per hour based on qualifications.
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